Returns - Our policy lasts 30 days. If 30 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Customized items are not eligible for refunds. If you would like to return your customized item because of fit issues we are happy to offer you a store credit to use as you wish.
If your customized item has manufacturing defects we will replace it at no cost to you once we have received and inspected it.
Any claims for defective items must be submitted within 2 weeks after the product is received. If you believe your item is defective please send us an email at email@example.com with details and any photos of the defective item. Defective items must be returned to our offices and will replaced after inspection.
For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.
To complete your return, please include a printout of the original order with your order number in the return package.
There are certain situations where only partial or no refunds will be granted:Any item not in its original condition, is damaged or missing parts for reasons not due to our errorAny item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 340 S. Lemon Ave. Unit 1186 Walnut California US 91789.
To return your product, first contact our customer support. We will not accept returns without a return authorization from Nixxle customer support.
You will mail your product to: 340 S. Lemon Ave. Unit 1186 Walnut California US 91789You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.